My wife and I brought in a couple of old clocks and a couple of old pocket watches that had not worked in a long time. Not knowing what to expect, John was right on with his pleasantness and with his honesty about the clocks and watches. He explained the problems right away to us on both the clocks and watches and advised that it would be too costly to repair any of them, as they were not really worth it to spend the kind of money that it would take to get the old Gilbert clock, (especially), going again, as the parts were not going to be available to get it back to new condition. Before we left, I asked if he could adjust the watch band on a new watch that I had purchased recently, he did this without hesitation and free of charge. I would not hesitate to come back and have John repair any of our other clocks or watches.